Refund policy

REFUND & RETURN POLICY
Khalq e Kasib

1. Overview

At Khalq e Kasib, we are committed to delivering premium quality products and a smooth shopping experience. If you are not satisfied with your purchase, we offer an exchange option under specific conditions.

2. Exchange Eligibility

We accept exchanges only if the following conditions are met:

Item must be unused, unwashed, and in original condition
All original tags and packaging must be intact
Exchange request must be made within 7 days of delivery

👉 Items that do not meet these conditions will not be accepted.

3. Non-Exchangeable Items

The following items are not eligible for exchange:

Used or damaged items (not caused by us)
Items without original tags
Sale or discounted items

4. Exchange Policy

We offer exchanges in the following cases:

Size issue
Wrong item delivered
Defective or damaged product

👉 Customers must contact us within 7 days of receiving the order.

5. No Refund Policy

We do not offer refunds under any circumstances.

👉 Only exchange requests will be entertained as per our policy.

6. Return Shipping

Customers are responsible for return shipping costs
If the item received is wrong or defective, we will cover the return shipping cost

7. How to Request an Exchange

To request an exchange, please contact us through:

📧 Email: Khalqekasib@gmail.com
📱 Instagram: @Khalqekasib

Please include the following details:

Order Number

Reason for exchange
Product images (in case of damage or incorrect item)

8. Processing Time

Exchange requests are reviewed within 1–2 business days
Exchange process may take 3–5 business days after approval

9. Important Notes

We reserve the right to refuse any exchange that does not meet our policy
Slight color differences may occur due to lighting and screen settings and are not considered defects
Delivery charges are non-refundable